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Versa 2 has a black screen

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‎12-08-2019 04:09 - last edited on ‎12-09-2019 15:05 by Fitbit Moderator

‎12-08-2019 04:09 - last edited on ‎12-09-2019 15:05 by Fitbit Moderator

Good Morn,

The other day I had to call fitbit troubleshooters because my heart rate was like 175 all day, my activity was off the way cray like 400 minutes and my music shortcut and notification kept sliding down. 

They helped me update and it seemed to help, but then for the past two days it has been very touchy. Like it acts as though someone is touching it. 

Today I got up and it is a black screen. 

Tried to reser it but no luck, tried to change the screen, but no luck. 

Help...its not even a year old 

 

Moderator edit: updated subject for clarity

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‎12-09-2019 15:10

‎12-09-2019 15:10

Hi @Sherryjesusfrea. Welcome to the Forums.

 

I'm glad that you were able to get in touch with our team before, and thanks for troubleshooting your Versa 2 current behavior. I'm sorry that you're having this experience and when checking your details I was informed by our Support team that a new case was already created for you. Apparently they're providing your with assistance via email, so make sure to check your inbox.

 

I'll be around if you need anything else.

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