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Swimming activity not working

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‎08-21-2019 07:39 - last edited on ‎08-25-2019 18:10 by

‎08-21-2019 07:39 - last edited on ‎08-25-2019 18:10 by

I bought the Versa to track swimming but it cuts back to the home clock screen mid workout every single time I use the feature. I've restarted my fitbit multiple times and my app is up to date. To me the fitbit is useless and I may as well have kept my old Fitbit Charge 2.

 

I'm sick of bringing the issue up on Fitbit chat and being told they have no timeline on when the issue will be resolved but thanks for letting them know.

 

If it won't be fixed, where is my refund on what is essentially a faulty product?? 

 

 

Moderator edit: subject for clarity

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‎08-25-2019 18:23

‎08-25-2019 18:23

Welcome to the Fitbit Community, @Yvonne20 . I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing when tracking swimming with your Fitbit Versa. Thank you for your efforts to resolve the issue and for taking the time to get in touch with our Support Team. I am sure they tried to help you in the best possible manner as each case is reviewed individually. I am sorry for any disappointment and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I'd suggest to keep communication open with our team since they have already all the details of the case and special tools to continue assisting you. 

 

You can take a look at this page for more information about the warranty policy and refunds. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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