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Swipe functionality not working

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‎06-03-2019 14:35

‎06-03-2019 14:35

Hi. My versa swipe function isn't working. I've tried turning it off and also letting the battery drain with no luck. After checking the forums, I've also changed the clock face to a Fitbit one but still with no luck. Can you offer any other solutions please?

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‎06-04-2019 06:59

‎06-04-2019 06:59

@KarenEJ Welcome! It's great to see you around!

 

Let me help you with your Versa that isn't swiping and thank you for troubleshooting this issue. Please restart your device by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-04-2019 22:18

In response to AlvaroFitbit

‎06-04-2019 22:18

Hi. Thank you for your reply. I've tried using the buttons on the side of my versa but the swipe continues not to work. Other instructions tell me to go to the settings on my versa to shutdown but I cant get to them without the swipe function.  Is there something else I can try?

Thank you.

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