I had the same issue. My Fitbit was only 4 months old when all of a sudden the swiping stopped working. I called in and they requested a video of the problem. I sent it and they suggested I ship it back to them (postage paid by Fitbit) and then once they got it they would start to process a replacement.
I dropped the package off at the post office on January 27th and because it is being shipped via Smartpost it didn't send out until the 2nd of February. It's now the 12th and the tracking says it still hasn't reached it's destination. I've followed up via email nearly every day with no updates.
I was an avid Fitbit user for years and had my Ionic for 2 years with no issues, bought this and within months it stopped working properly. I am very aggravated and feel let down. I am considering moving to another watch brand...I'm an Android user and have even momentarily considered getting an iPhone and the apple watch which I don't want because I like the Fitbit platform more.
I know the company and it's employees have a job to do however this isn't good business practice. I really hope they figure something out. It's been over two weeks and the process hasn't moved forward. I'm feeling like I'll have to buy a new device on my own, out of my pocket. Yet, I don't want to buy another one only to have the same thing happen again in a few months. It's sad to hear do many other people are experiencing this too.
