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Versa's buttons do not work

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‎02-09-2020 17:36 - last edited on ‎02-10-2020 03:20 by Fitbit Moderator

‎02-09-2020 17:36 - last edited on ‎02-10-2020 03:20 by Fitbit Moderator

I’ve had my Fitbit Versa for about a year and none of my buttons will work anymore. Anyone else have this problem?

 

 

Moderator edit: update subject for clarity

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‎02-10-2020 03:20

‎02-10-2020 03:20

@Bucsnation24, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the buttons stopped working.

 

Please use a toothpick around the buttons in order to remove any dust or moisture that affect the functionality of the buttons. You can also use canned air. After this, put your watch on the charger and see if it turns on and vibrates.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎02-10-2020 19:02

In response to JuanJoFitbit

‎02-10-2020 19:02

The button still does not work. I accidentally deleted my versa from the app. So I was trying to restart my Fitbit versa and I can’t push the back and bottom left button. The buttons will not work 

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‎02-13-2020 08:08

In response to Bucsnation24

‎02-13-2020 08:08

@Bucsnation24, I'm sorry for the late response. However, thank you for providing more details about the issue.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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