help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync Issue after Update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2019 18:33

‎11-27-2019 18:33

I have a Versa Fitbit that I sync with my Android phone.  I ran an update yesterday per the google play store and since then the app doesn't recognize my device (says no device found).  I have rebooted my phone, the Fitbit, and restarted my bluetooth.  I've been a Fitbit user since 2015 so this isn't my first Fitbit but I'm at a loss as to what to try next outside of uninstalling and re-installing the app, which I'm really not excited about trying.

Best Answer
Labels:
2 REPLIES 2

‎11-28-2019 00:54

‎11-28-2019 00:54

I would be interested in the response given to you as my Versa Lite now does not want to sync to my Samsung Galaxy S9+ keeps dropping off the clock face, says it can't connect and then reverts to the fitbit logo, and generally drains my phone battery and the watches battery

Best Answer
0 Votes

‎11-28-2019 03:46

‎11-28-2019 03:46

Heb precies hetzelfde probleem met de Galaxy S10e

Best Answer
0 Votes