Sync Issues

[GailAng]

My Fitbit Versa will not sync since 25 July since the latest update to the app. This is really disappointing. I have had the tracker for just over 4 weeks and find the temperamental syncing isses very frustrating. This tracker wading most expensive to date and it's of no use if it doesn't have full functionality. Could you please advise if you are working on rectifying the issues with the app which appear to be affecting a number of people.

[ACG]

Hello @GailAng

Sometimes a restart or a factory reset helps on this matter. 

Also restart your phone. 

See pg 68

User Guide

[GailAng]

Hi. Tried all those but no success. Not sure what the issue with the latest update is.

Sent from my Xperia™ by Sony smartphone

[ACG]

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@GailAng wrote:
Hi. Tried all those but no success. Not sure what the issue with the latest update is.

Sent from my Xperia™ by Sony smartphone

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@GailAng

Can you try to sync it on a different computer. Mayb e the current one is having trouble with the Bluetooth signal. 

[GailAng]

It works on an old phone that I haven't updated. The problem appears to be the latest software update

[ACG]

Hi again @GailAng

This may be your problem, thanks for letting us know it still works on your old phone. 

What I did when I recieved my new phone is I removed my Fitbit handshake with my old phone first. 

Let us know if this helps you

Here is how I did it:

https://help.fitbit.com/articles/en_US/Help_article/1623

Also, more info with a video if you have never done it before. 

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

[GailAng]

Hi

Thanks for the information. It did work fine until last Weds so not sure why it's suddenly developed this problem. It does sync to my charge 2 with no problem... 

[GailAng]

Hi again

I tried this and it's still not working. I really don't know what to do next. 

[peduk]

Same here, apparently the versa apt not compatible with the Huawei P Smart, think i will have to wait for a update.

[GailAng]

What's confusing is mine was fine until last Weds so not sure why it would suddenly become incompatible ? 

[ACG]

@GailAng

Go ahead and. Give customer support a call. 

Please let a know the outcome as this may help others on here

[GailAng]

Hi

Just an update. I have not received a permanent solution from Fitbit Support. They have advised that my mobile phone is not fully supported therefore connection will be sporadic until such time as the device is supported. They have not given me a timescale in which this will be completed so am considering returning the tracker for a refund. Thanks to all those who offered suggestions to try to fix.