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Syncing Issues-Versa

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‎06-15-2018 01:41 - last edited on ‎10-18-2021 17:12 by Fitbit Moderator

‎06-15-2018 01:41 - last edited on ‎10-18-2021 17:12 by Fitbit Moderator

I have had my Versa for a couple of weeks now and everything was going great until the last couple of days. Now the Versa will only sporadically sync with the Fitbit app and sometimes isn't recognized at all. I have tried absolutely everything. Restarting phone and Fitbit, turning off Bluetooth, re-installing the app, unpairing and re-pairing, and on and on. Eventually it may sync once and then stop again. This is incredibly frustrating and if this is going to be an ongoing issue, I'm afraid the Versa will be returned as I'm definitely not going through all of the above several times a day. Has anyone else had this issue in the past couple of days and have you found a solution?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-15-2018 02:06

‎06-15-2018 02:06

Further to this, it works fine with my iPhone 6 and the bluetooth on my new Galaxy S9 plus works fine with other devices so it's pretty clear that the problem is with the Fitbit Android app. WTF??

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‎06-15-2018 04:16

‎06-15-2018 04:16

Im having same issues started a week ago.  I have a Samsung S8+.  Super frustrating!

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