Syncing Problems

[Nana1016]

My Fitbit won't sync and the clock is displaying incorrect time. I tried downloading app again and even though it is 100 percent charged it can't find the Versa. Any suggestions?

[SteveH]

The time should sort itself out once it starts syncing again.

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com