Syncing Versa while traveling

[azjerry]

Took a trip through several times zones over the past week and had serious problems with my Versa syncing. Each time, various combinations of phone reboots, Versa restarts, phone Bluetooth restarts and uninstalling and reinstalling the Fitbit app failed to solve the problem.

• Flew from Phoenix to Dallas. While at the airport I could not get my Versa to sync. Spent the entire time having to add 2 hours to the displayed time so I wouldn't miss my next flight.
• Flew to Cleveland, add another hour to the displayed time. Tried all the above with no success. Finally powered the Versa off and went to bed. Turned it on the next morning and it immediately synced.
• Back to Dallas on the way back, no syncing. Tried the other options, no joy. Powered cycled the Versa and success.
• Same story once I got back to Phoenix.

So I can report some success with power cycling the Versa. Whether that will continue is anybodies guess. The fact that I have to do that is, of course, ridiculous.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @azjerry, great to see you here.

Thanks for troubleshooting this by yourself. I would like to know if you keep having syncing issues? If you do, I recommend following the instructions provide in the help article Why won't my Fitbit device sync?. Also, check this article.

Hope to hear from you soon. 

[azjerry]

Thanks for the reply. I've already gone through the referenced trouble shooting steps. The only thing that might be involved during my trip is that I also sync through my tablet which was nearby during my trip. But it was also nearby during all the trouble shooting steps including the power cycling of the Versa. 

In general, syncing works for a week or two and then starts to have a bit of trouble. That's all I can say right now.

[Babyblu08]

I was having this issue too, I finally realized going to the time zone area under my account helped. I turned off the option to automatically adjust time zones, turned it back on, it updated the time and finally allowed my watch to sync. This happened during a couple flights.