Syncing and Bluetooth problem

[Bebe43]

Ever since the update 2 days ago, my versa will no longer sync or connect to Bluetooth! This needs to be fixed ASAP!! Everytime theres an update for any app, they ALWAYS seem to make them worse by doing so! 

[Marrrmaduke]

@Bebe43 Try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Reboot your phone and Versa by pressing and holding the left and bottom right buttons until Fitbit logo appears. Do not pair in your phone's bluetooth settings
3. Open Fitbit mobile app and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

[Maricrisale5]

Same here. I've never had an issue with my versa. And just like you, after the update it just will NOT sync. I already tried deleting and reinstalling the app. Restarting the versa itself, turning Bluetooth on and off. Removing device from Fitbit app and then adding it on again, nothing works!! This sucks!!

[EllayAmore]

I’ve never had issues before this last update. I am synced to the app but the information is randomly different from watch to phone. The steps were matching, but it didn’t track my sleep, active hours or hourly steps. I restarted both and tried all the troubleshooting suggestions. That seemed to help, although it was saying in the app that I missed an hour from the hourly steps and my watch was saying I got them all. Then at midnight it lowered my steps for some reason and after busting my bum to hit 25K steps (I even got the badge!) but now it says I only walked 24,449. And I was first in my challenge group, and then it dropped me back down to 2nd place after all that! So frustrating!!

[Xiomarra]

I just did this to my versa and so far so good thank you!

[Marrrmaduke]

@Xiomarra I'm glad! 

@Maricrisale5 What phone model and OS do you have? Did you try unpairing from Bluetooth combined with reinstall of the app and reboot of the tracker and the phone?