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Syncing and tracking issue with Versa 2

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‎12-05-2020 21:41 - last edited on ‎12-06-2020 16:39 by Fitbit Moderator

‎12-05-2020 21:41 - last edited on ‎12-06-2020 16:39 by Fitbit Moderator

My versa will not sync nor will it track anything when on a 2 hours hike today and only tracking 70 steps....

 

Moderator Edit: Clarified subject

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‎12-06-2020 16:39

‎12-06-2020 16:39

Hello @Bekkib2018, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. This help article includes a restart process that should fix the tracking issue.

 

Let me know if further assistance is needed and if you have any additional questions.

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