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Data not cleared sync and try again message on Versa Lite

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‎12-05-2020 23:53 - last edited on ‎12-06-2020 16:40 by Fitbit Moderator

‎12-05-2020 23:53 - last edited on ‎12-06-2020 16:40 by Fitbit Moderator

Fitbit versa lite
unable to switch on
whenever clicked button switch on,
screen shows 'data not cleared ,sync& try again'

how to fix it ? please

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎12-06-2020 16:42

‎12-06-2020 16:42

Hi @Maisarah, welcome to the Community Forums.

 

Thanks for bringing this to our attention. Let me share with you that the reason why your Versa Lite is showing such error message is because the firmware update process wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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