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Syncing difficulties with Versa 2 - My experience

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‎12-05-2020 06:25 - last edited on ‎12-06-2020 15:17 by Fitbit Moderator

‎12-05-2020 06:25 - last edited on ‎12-06-2020 15:17 by Fitbit Moderator

I had real problems with my Versa 2 syncing after firmware update so complained to Fitbit  the only suggestion they had was to purchase a new one as my warranty was out of date , also they offered me discount so I bought a new one and wait for it it did exactly the same I complained and received a replacement which had the same problem complained and yet another replacement which also didn`t work so I requested a refund which after a lot of discussion with them they gave me the refund .You may think that was the the end of it but no I did something that maybe none of you who are having the same problem would have dreamt of  I deleted my account removed my OLD Versa 2 from phone etc then I created a new account went through all the installing instructions and would you believe it my old out of warranty Versa 2 worked and it is still working so if like me you have syncing problems give it a go the only thing you will lose is all the stats from when you first got your Versa !!!!

 

Moderator Edit: Clarified subject

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‎12-06-2020 15:16

‎12-06-2020 15:16

Hi @swatton, it's nice to see you again participating here in the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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