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Syncing difficulties with Versa Lite - Feedback

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‎12-28-2019 18:06 - last edited on ‎12-31-2019 15:41 by Fitbit Moderator

‎12-28-2019 18:06 - last edited on ‎12-31-2019 15:41 by Fitbit Moderator

My wife has a Fitbit Versa Lite that is only a few months old and it recently stopped syncing and updating its software. Contacted the ''Tech Support'' and we were told that since we use a Mac book as our home computer that we would have to go borrow a computer that has windows 10.....seriously!!!! You spend that kind of money and we have to borrow someones computer to fix their issue....wow thats some sound advice. No offer to give money back or replace the faulty device, knowing that they have issues with the product. We will be sure to let people know not to buy this product....sounds like its better to save up for an Apple watch.

 

Moderator edit: Subject for clarity 

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‎12-31-2019 15:41

‎12-31-2019 15:41

Hi @Crushers, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. For more information about any replacement or refund process, please check our policies here. 

 

In regards the syncing issue you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Mac computer or any compatible mobile device that can prevent the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be around.

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