Syncing difficulties with Versa

[jhogancr]

Below is the back and forth i have been having with support since Jan 1.  this is terrible!!!  hate this company and will never buy from them again!!

Moderator edit: Removed personal information

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @jhogancr, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

[jhogancr]

Have bot received satisfactory resolution from fitbit.  Following is part of a chat I had with fitbit.  It wont all fit here

Moderator edit: Removed personal information 

[jhogancr]

i tried connecting my fitbit to 2 other devices and they couldnt even find the Versa

[RicardoFitbit]

Your updates are appreciated @jhogancr, my apologies for the delayed reply.

Thanks for your patience with this and for troubleshooting your device. As mentioned on my previous post, I suggest you to contact our Support team again if you require further assistance with the syncing difficulties you're experiencing with your device. As it turns out, I can't access to the information of your case to move forward accordingly. 

Let me know if you need anything else.

[jhogancr]

Do you really think that I haven't asked them more than a dozen times why my device is not working?  They either dont respond,  or they tell me to try the same troubleshooting that they have told me before.  

Do you know of a solution to the versa not syncing after the update?

[harwax1]

Band Aid fix to syncing problem - I have all the same issues with syncing. I have found that if you first restart the versa and your cellphone and then put them in your charges - after they get near full charge you then open up the fitbit app and when on the main page you scroll down from the top part where it might ask you to find device or just synch, you might have to do this more than once, but it should eventually start resyncing. Good luck .. I am not affiliating with fitbit. just a fellow user who wishes they would finally fix this long lasting issue.