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Syncing difficulties with Versa

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‎06-15-2020 13:23 - last edited on ‎06-20-2020 15:56 by Fitbit Moderator

‎06-15-2020 13:23 - last edited on ‎06-20-2020 15:56 by Fitbit Moderator

Phone and Fitbit not staying in sync. 

Time are off,Fitbit five. Minutes  slow. Phone will tell me devices not find and then , it will be there.

 

 

Any one else having these kind of problems.  It was stuck on fitbit logo for awhile also.

 

Moderator Edit: Clarified subject

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‎06-20-2020 15:56

‎06-20-2020 15:56

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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