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Syncing difficulties with Versa

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‎10-12-2020 10:03 - last edited on ‎10-13-2020 11:40 by Fitbit Moderator

‎10-12-2020 10:03 - last edited on ‎10-13-2020 11:40 by Fitbit Moderator

Hi all

Very frustrated fitbit user here..since yesterday my versa will not sync and it wont keep the correct time either...meaning I cant even rely on it for the right time!

Not sure what to do..I've restarted, uninstalled etc but no luck! Seems like I'm not the only one with this issue recently!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-13-2020 11:40

‎10-13-2020 11:40

Hello @Sbowers, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎10-13-2020 11:56

In response to RicardoFitbit

‎10-13-2020 11:56

Thanks for the reply. I was on live chat with fitbit and after several
different troubleshooting processes..it now seems back to
normal...thankfully!!! Fingers crossed it stays working!
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