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Syncing issue with App - Syncs steps but not data

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‎09-04-2019 18:05

‎09-04-2019 18:05

I am having a strange issue with my Fitbit today where my total number of steps is syncing between my Versa and the app, but the time that I have taken those steps is not syncing. When I look at the graph timeline of when my steps are taken, the app only shows steps when I ran this morning, but not at any other time. 

 

I can also see on the Versa that I met my 250 step hourly goal for 5/9 hours today, but the app says I only met it for 1 hour today. So something is going on where the total number of steps is syncing, but not when I have taken them.

 

This is in turn messing up my MyFitnessPal because both apps think I have been inactive all day since running this morning. 

 

Thank you for any insights

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‎09-04-2019 22:06

‎09-04-2019 22:06

Mine has been doing something similar since Wednesday. It will show steps taken but then loses it. I haven’t got a log from the last two days of activity or sleep data. It’s failing to sync with no explanation.
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