Syncing issue with Versa Lite

[Bianca212]

Hi. I have a Fitbit Versa Lite which I noticed recently has stopped synching. I tried uninstalling and re-installing the app, as well restarting both the watch and the phone. I've tried  unpairing the watch but it now will not pair with my phone. My phone finds it and I get the 4 digit code, bit once I've entered it, nothing happens.

The time on the watch is wrong and I can't even change it because it isn't synching. I see other people are having similar issues. Any advice?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bianca212.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with syncing and setting up your Fitbit Versa Lite. Thank you for your efforts to resolve this. I recommend to open the Bluetooth settings on your phone and unpair the watch from the list. Then, please try to set up the watch back to your account. You can confirm the complete troubleshooting steps from this help article: Why can't I set up my Fitbit device?

If you're able to set up and sync your watch, but the issue with the time persists, you can check this help article with the additional troubleshooting steps: How do I change the time on my Fitbit device? 

Let me know how it goes.