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Versa not syncing properly.

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‎09-07-2019 02:55 - last edited on ‎09-08-2019 15:24 by

‎09-07-2019 02:55 - last edited on ‎09-08-2019 15:24 by

I have done the setting up 4 times, I have taken phone off and back onto fitbit account. I have rebooted it. I have done everything that has been said to try but still wont show my sleep,and showing up wrong steps, I had my old  Fitbit on to check.. Good money down the pan. This watch it not fit for purpose, very disappointed. I may have to look at other types and not bother with fitbit as I have lost confidence and faith in them.

 

 

Moderator edit: subject for clarity

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‎09-08-2019 15:22

‎09-08-2019 15:22

Hi @Roxy2160, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your Fitbit Versa not syncing properly. I totally understand how you are feeling and thank you for your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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