Syncing issues with Versa 2

[DenaRose]

I have been experiencing the problem with my Versa 2 not syncing since March(ish).  I have to literally reset my watch (yes Fitbit based on YOUR document) three times each morning to get it to sync.  It will go 12 - 18 hours without syncing.  When I contact support, I get excuses and then if it does sync, well the problem is solved (until the next day when it happens). I have been told that it is my phone or my bluetooth or my tablet being in the same room as my phone or my laptop being in the same room.  The excuses are getting pretty lame. I have to say that I am a bit surprised because I have been a Fitbit fan since 2014.  I have recommended them many times before and when I had issues with past Fitbits (my last one was the Alta), they have helped me through it and/or replaced it.  I am ready to trash this, cancel my premium and go to another smart watch that has some kind of support and is thankful for loyal customers. It is obvious that Fitbit has grown so large they don't care about their customers any longer. 

Moderator Edit: Clarified subject

[SunsetRunner]

Which phone or iPhone are you syncing to, @DenaRose ?  And yes, bluetooth overload can be a real problem. I’ve had issues like that before and had to correct them. You’re not trying to sync to multiple devices, are you? (Tablet and phone, for example). That can cause a problem. And what other bluetooth devices are in the room when you sync?  Maybe if you walk me thru your process, I can help pinpoint the issue.

[DenaRose]

I have a LG phone.  My fiance has the same phone and same Versa and his syncs with no problem every morning.  We like to compare our sleep numbers but time and time again, my just spins and then says no device found. I am not trying to sync with other devices at the same time. There are no other devices in the room at the time ie: tablet or computer.  I had to re-set it three times this morning and it still wouldn't sync up.  I am pretty much done with it.  It just is no longer worth the aggravation. 

[SilviaFitbit]

@DenaRose A warm welcome to the Community. Thanks for taking the time to share your experience with your Versa 2. 

@SunsetRunner Thanks for flagging this post. 

I appreciate the troubleshooting tried prior to posting. I understand your frustration with this. 

Since you mentioned that you already had a case with our Support team, I shared your post with them and they will further assist you through email, this to avoid any confusion between the troubleshooting that could be given here and the procedure they could advise. 

Thanks for your understanding. I'll be around if you have any additional questions. 

[MzTburnz]

Sad thing is... this was my warranty replacement & it wasn’t even 2 years before they both spazed out.

Now this one won’t hold a charge for a full 24hrs. I will say my Charge 2 has held up really well. Thinking Versas just suck! 

[MzTburnz]

Wish I could reach support for a case number😡😡

[SilviaFitbit]

@MzTburnz Welcome to the Community. Thanks for getting in touch about this. 

I see where you're coming from. 

I would like you to follow these tips to extend your Versa 2 battery life. If you're still experiencing battery draining issues after trying the troubleshooting above, I could create a case on your behalf with our Support team and they will explore your options. 

Looking forward to hearing back from you.