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Syncing issues with Versa 2

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‎10-10-2020 21:53 - last edited on ‎10-11-2020 11:56 by Fitbit Moderator

‎10-10-2020 21:53 - last edited on ‎10-11-2020 11:56 by Fitbit Moderator

U am facing syncing issues for the last 2-3 days. I am using versa 2. Every time to sync,I have to logout and then login again. Sometimes it doesn't sync even then. 

I even uninstalled and reinstalled the app but still not able to sync properly. 

Any suggestions what the issue might be?

 

Moderator Edit: Clarified subject

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‎10-11-2020 11:55

‎10-11-2020 11:55

Hello @gargivaish, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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