Syncing issues with Versa Lite

[tnanock]

For the last few weeks, my Versa Lite (which I got for Christmas....so just over 6 months old) will lose it's connection to my phone. I won't even realize it until I notice that I'm not receiving notifications. More than once, it has gone completely dead without receiving any notice. The only way I can get it to start working again is to uninstall the app and then reinstall it. I'm having to do this every 2-3 days. It is very irritating!

Kim

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @tnanock, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[tnanock]

I guess saying that my fitbit "won't sync" is inaccurate. I lose connection to the device and have to reinstall the app to restore it.

Kim

[shellc1971]

I had the same issue. It seemed to start after the last firmware update, although fitbit denies this. I was lucky enough to get a replacement even though I had to deal with a completely rude Customer Service tech. My watch quit connecting to Bluetooth, lost time randomly, wouldn’t sync in app, notifications weren’t working, and on and on. I firmly and honestly believe that the firmware caused a major issue in the fitbit and if you aren’t under warranty, you have to buy another to replace the “brick” you now have on your wrist. 

[tnanock]

Thank you for your response. As I have been reading the other threads, I do think that is my issue. How did you submit for a replacement?

Kim

[shellc1971]

I used the help number from the Fitbit app. It took a bit and several techs and escalations, but a replacement was finally sent.

[Anmahe]

This is exactly what is happening to my Versa lite was working perfectly until a couple of weeks ago. I have had no help with the help support yet but l am going to get in touch with them again as l can see from all the posts that l am one amongst many with this problem.

[Shawdyross]

My Versa Lite wont connect....So are you saying this is a temporary fix or am i expected to do this everytime?

[shellc1971]

If your FitBit is like many of us, you have to keep doing that or let it be a brick. If it’s under warranty, get a new one. I’ve noticed that my replacement Versa *will not* update to the latest firmware, which may be a good thing.

~Michelle~