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Syncing issues with Versa Lite

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‎01-09-2021 08:02 - last edited on ‎01-10-2021 18:48 by Fitbit Moderator

‎01-09-2021 08:02 - last edited on ‎01-10-2021 18:48 by Fitbit Moderator

I got the Versa Lite not quite a year ago and have never had any issue until recently. I noticed my Versa stopped syncing a few days ago; I’d have to go onto the app, disconnect the device and reconnect it several times a day, but notifications still never came through. Today, I disconnected the device on the app and “forgot device” on Bluetooth, and now it won’t connect at all. I’ve tried to reset the watch/my phone a couple of time, I’ve deleted the app and loaded it back, but nothing is working! My Bluetooth connects to my car just fine, I just updated the software on my phone a couple days ago, and my Fitbit doesn’t have any update available. 

 

Moderator Edit: Clarified subject

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‎01-10-2021 18:48

‎01-10-2021 18:48

Hello @JenaB2, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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