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Syncing problems

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‎08-16-2019 01:56 - last edited on ‎08-18-2019 18:06 by

‎08-16-2019 01:56 - last edited on ‎08-18-2019 18:06 by

My phone isn’t linking to my versa to update steps etc but is receiving messages and emails don’t understand 

 

 

Moderator edit: subject for clarity

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‎08-18-2019 18:05 - edited ‎08-18-2019 18:07

‎08-18-2019 18:05 - edited ‎08-18-2019 18:07

Welcome to the Fitbit Community @Bobby668866. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not syncing to your phone. Thank you for the information that you're receiving messages and emails. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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