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Syncing / updating firmware on PC

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‎09-17-2019 03:48 - last edited on ‎09-18-2019 15:31 by

‎09-17-2019 03:48 - last edited on ‎09-18-2019 15:31 by

after trying for 2 hours to update via phone and giving up (no reason to take more than that on 4G unless it's a 100GB file to update), i tried connecting the versa to my charger and plugging that in. i installed the fitbit app off the ms store and it worked straight away after logging in.  all my info came up and yet when i tried to sync it told me i needed to use bluetooth - why? the device is there and connected to the PC.

 

why can't i use the charger when plugged into a PC USB port? was this possibility removed to force us to buy a separate dongle?

 

i'm giving up on the update. after reading the horror stories from others from the past few weeks i'll just leave it as is i think

 

 

Moderator edit: subject for clarity

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‎09-18-2019 15:30 - edited ‎09-18-2019 15:32

‎09-18-2019 15:30 - edited ‎09-18-2019 15:32

Hi @mcguyver123, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with updating your Fitbit Versa. Thank you for your efforts to resolve this. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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