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Syncing

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‎01-31-2021 23:06

‎01-31-2021 23:06

My Versa Lite is not syncing to my Samsung A20 all of a sudden. The time is incorrect. Fitbit is telling me my phone is not compatible. Why is it incompatible all of a sudden? What is going on?

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‎02-01-2021 02:01

‎02-01-2021 02:01

Okay lets check your status

 

What is your watch version?

On the watch

Swipe left

Click on Settings

Scroll & click on About

Version near the top

 

What is your Fitbit App version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

 

 

In the meantime you can try this procedure

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

force Fitbit shutdown [though it doesn't seem to fully

Log back in to the Fitbit app

*Quick Shortcut. Press and hold the Fitbit launch icon, then App info [on some phones]

Author | ch, passion for improvement.

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