Tan Screen with lines on Versa 2

[Wolfie1038]

Watch has been working great up until this morning!  I looked at it and it is like a tan with real fine lines. I can not apparently shut it off to restart it or reset it......I'm at a loss!  I have an extended 3yr warranty and they have already had to replace it once for a different reason!  Now this!  Sigh,.. grrrrrr   

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @Wolfie1038  - looks like a screen fault. To see if it is permanent see How do I restart my Fitbit device? 

If it won't restart wait till the battery dies which should be quite quick if it's always on. Place on the charger to restart it, if it will, or press the button after charging 30 minutes.

If you don't have success probably best to contact Fitbit Support directly. They may be able to help you with a deeper solution

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

[Wolfie1038]

UPDATE:

Chatted with support.  Went through all the "normal" remedies and was not able to get it to re-boot.  I told them I had a 3 yr warranty  hoping they would honor their product.  They had replaced this stupid watch about 7 mo. after I got it because it would not sync with my phone.  NOW....it's an entirely different problem and a new watch since they replaced the original.....and NOW they are saying that since they already replaced it once (for a different issue) they can not replace it again!  Different issue....different watch....paid for 3 yr warranty!!!!!   This really sucks!  I would not recommend Fitbit to a dying dog at this point!  If they had quality products, people wouldn't have to request a replacement in the first place and if they didn't send refurbished replacements....then MAYBE they'd rank higher in my eyes.  

[Guy_]

@Wolfie1038  - I would try again. Warranty covers all defects during the period, not just specific or repeat problems.

[AndreaFitbit]

Thanks for getting back to us @Wolfie1038. I´m sorry to hear about your Versa 2 screen and about your experience with our Support Team.

As far as I know,  as @Guy_ mentioned, Warranty covers all defects during the period, not just specific or repeat problems. Where did you get the 3 year Warranty?

The best way to get help for this problem is to chat with us online or give us a call again. Click here to get connected.

[Wolfie1038]

I agree.  A warranty is a warranty in my opinion.  I purchased the additional 3 yr warranty when I purchased the watch on QVC. The warranty was through SquareTrade which is the warranty extension they offered.  I've been really protective of my watch as I am 70 yrs old and not in the best of heath. I use it to monitor my health and I did nothing to make it "act up" and then to be told that since they already replaced it (for an entirely different issue) that they could not/would not replace it again.  Makes me lose faith in companys that don't stand behind their products.

[AndreaFitbit]

Thanks for getting back to us and for providing your information @Wolfie1038.

I understand how frustrating this could be and I would recommend contacting our team again and mentioning the 3 year warranty you purchased and asking why they won't replace your watch. 

Keep on visiting the forums.