Text messages won't open on my Versa 2

[Bobbiemayberry]

My watch used to open notifications and I could voice ta txt or quick reply.. now when I hit open it opens the notification on my phone not device.. I have rebooted, deleted the device from the app and readded it.. I also noticed there is a little arrow and a tiny phone icon on the open button... How do I change this back to opening on the device? I did not change any setting or deny any app permissions. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Bobbiemayberry, welcome to the Community Forums. Thanks for the steps you've tried before reaching out. 

Please note that this is an expected behavior. When I press open message on my watch, only that message closes, as it should. I pick up the phone, unlock the screen, the message is the next thing I see. If you press open, you are telling the Versa to open the notification on the phone. If you aren't near the phone, don't press open. 

As a friendly reminder, please know that for text messages, name or number of the sender and the message appear. If there is a longer notifications, tap the notification to see the full message. Note that if you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

Notifications tips:

• To delete 1 notification, tap the notification > Clear.
• To delete all notifications at once, swipe to the top of your notifications and tap Clear All.
• For longer notifications, tap the notification to see the full message.
• To exit the notifications screen, press the back button or swipe up.
• If you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

For more information, see How do I get notifications from my phone on my Fitbit device?