12-27-2020
08:13
- last edited on
01-22-2021
12:29
by
MarreFitbit
12-27-2020
08:13
- last edited on
01-22-2021
12:29
by
MarreFitbit
The battery life on my versa 1 is getting shorter and shorter. Currently less than 24 hours. Even if I fully charge before going to bed it will be at roughly 65% when I wake up.
I have removed all apps except the core fitbit apps. I've factory reset the versa multiple times. And I've reset the app multiple times as well.
I've turned off all notifications and auto detect of exercise.
I've set location permissions on Android to only when using app.
I leave it in sleep mode all day, with manual screen wake.
Nothing seems to make a difference. I have to charge it at least twice a day
Using Fitbit Versa 1 OS version 32.716.19
And android 10 with Fitbit app version 3.36
Moderator Edit: Clarified subject
01-22-2021 12:32 - edited 08-31-2023 09:40
01-22-2021 12:32 - edited 08-31-2023 09:40
Hi there @SunsetRunner, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out.
At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.
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01-22-2021 13:23
01-22-2021 13:23
Thank you for forwarding this to the support team. I'll be on the lookout for any additional actions they might be able to recommend.
01-22-2021 13:25
01-22-2021 13:25
@SunsetRunner You're very welcome! 🙂
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