Text notification not working on Versa

[Tish8]

My text messages will not buzz to notify me on my Versa. It used to work and just stopped. I’ve reset the Versa, checked Bluetooth and checked notifications on my iPhone. 
I’ve turned my phone off and then on again too. Any suggestions??

[JuanJoFitbit]

Hi @Tish8, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the text notifications issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums. I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please reply to them with the reference number they provided.

I'll be around if any question arises.

[CassieHP]

Hi Tish, 

I am having the same problem. How did you resolve this (if you have managed to fix it)? 

I have also reset and checked Bluetooth etc! 

thanks in advance 🙂 

[Tish8]

I had a live chat with Fitbit. They had me update my iOS on my iPhone. Also make sure your Fitbit is not on sleep mode. Mine is now working. Good luck!

Sent from my iPhone

[Tish8]

I had a live chat with Fitbit. The person told me to update my iOS on my iPhone. Also, make sure your Fitbit is not on sleep mode. This now works for me. Good luck!