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Thank you to Fitbit

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‎06-23-2019 06:39

‎06-23-2019 06:39

I wanted to take a moment and say thank you to Fitbit.  This is my 4th device.  Started with the Flex but outgrew that.  Gave to my daughter.  Replaced with a Charge but the design was poor and the band deteriorated after a year. Fitbit gave a 25% discount to upgrade but would have preferred a replacement on what I had.  Charge still works.  

 

I did upgrade to a Versa, but it died after 14 mos of use.  Called Fitbit and they said the 1 year warranty was over and all they could do was give me a 25% discount on a replacement. I found this unacceptable as it should last longer. Customer Support agreed, escalated my issue and the decided to send me a replacement.  Got it yesterday after a week so I want to say thank you for providing good customer service and caring about your customer.  Wife would have killed me if I had bought another one.

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‎06-23-2019 07:14

‎06-23-2019 07:14

Hello and welcome to the forums @Doey68 

 

It's nice to see how awesome customer support was for you. Glad your wife didn't have to hurt you.

 

While you're here, take a look around the Lifestyle Discussion forum area. You can join in the various discussions, share recipes or get some tips on healthy living. It's a great forum.

 

Hope to see you around more often.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-23-2019 19:59

In response to Odyssey13

‎06-23-2019 19:59

Welcome to the Fitbit Community @Doey68! It's nice to see you around @Odyssey13 !

 

@Doey68 I appreciate your participation in the Forums and sharing your experience with our products and Customer Support. Thank you for being a Fitbit customer! I'm glad to hear that you had a great experience with our Support team and received a replacement Versa! Thanks so much for sharing your feedback as it's really important to us. Our team is always working on improving our devices and user experiences.

 

@Odyssey13 thank you for your help and support!

 

Enjoy the Fitbit experience. Keep on visiting the forums! Robot Happy

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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