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The Lite won't sync to computer

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‎12-26-2019 07:58

‎12-26-2019 07:58

I bought my partner a Lite and we can't get it to sync with her laptop. I've tried everything. I can sign into her account on my phone to sync her data but that's not practical in the long run. She doesn't have a smart phone or want one. 

 

Will the dongle work with the Lite?

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‎12-26-2019 08:43

‎12-26-2019 08:43

Is the laptop Windows 10 with bluetooth? 

Have you downloaded the Fitbit app from the Microsoft Store?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-26-2019 08:55

In response to JohnnyRow

‎12-26-2019 08:55

Yes. I've also turned the bluetooth off and back on and restarted the computer. The app works but not the sync.

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