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The app keeps freezing up

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‎06-22-2020 14:03 - last edited on ‎06-10-2021 11:47 by Moderator Alum

‎06-22-2020 14:03 - last edited on ‎06-10-2021 11:47 by Moderator Alum

The app kept freezing up so I deleted it and reinstalled it. Now I can’t set up my account as it tells me my email address is being used. Since I already deleted the app, I can’t delete the account. What can I do?

 

 


Moderator edit: subject updated for clarity

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‎06-23-2020 00:51

‎06-23-2020 00:51

When you go into the app you can either create a new account or sign in to an existing account. It sounds like you are trying to create a new account but there is no need to do this. The account you set up originally is still there and you should, instead, just sign on to that one.

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‎06-23-2020 00:51

‎06-23-2020 00:51

When you go into the app you can either create a new account or sign in to an existing account. It sounds like you are trying to create a new account but there is no need to do this. The account you set up originally is still there and you should, instead, just sign on to that one.

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