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The back button of my Versa 2 has stopped working

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‎08-30-2020 12:48 - last edited on ‎08-31-2020 10:37 by Fitbit Moderator

‎08-30-2020 12:48 - last edited on ‎08-31-2020 10:37 by Fitbit Moderator

On my versa 2 the back button has stopped working. Any suggestions?

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 10:53 - edited ‎06-21-2024 05:55

‎08-31-2020 10:53 - edited ‎06-21-2024 05:55

Hi there @Kirstywright, welcome to the Community Forums. Thanks for letting me know that your Versa 2's back button has stopped working. I'll be glad to help you with that.

If you haven't done so yet, I'd recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device? 

Give this a go and let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎09-01-2020 03:26

In response to MarreFitbit

‎09-01-2020 03:26

Tried this but the back button which is used to restart the watch doesn't
work at all.
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