The button on my Versa 2 isn't working

[LaLoToria]

The side button stopped working. Hitting it doesn’t change the screen or even turn the light on or off. I have tried cleaning around it, charging it, and disconnecting and reconnecting it. I have only had it for a little over a year. What are my options? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LaLoToria. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Before considering other options, can you please confirm if you tried to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 once again by following these steps. 

Keep me posted. 

[TransformwithTr]

I have had my Fitbit versa two literally three weeks past a year and my button stopped working earlier this week and I also have a corrupted screen and all I see is white lines now. My charge three did the same thing a year ago and I had to turn it in and now this was doing the same thing so I think that Fitbit has quality issues with their products or they are designed to expire shortly after the warranty period expires. I just spoke to customer support and they offered me 35% yes only 35% off of a new product.  I think I will buy an Apple Watch which is really disappointing because I have been a Fitbit customer since they first came out with a Fitbit

[MarreFitbit · Accepted solution]

@TransformwithTr Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.
If you have any questions or concerns regarding your case, please feel free to contact our team back so they can continue assisting you.