The screen won't turn on but the green light on the back won't turn off

[oscar_C]

It is a fit bit versa had it for a couple of months

[NellyG · Accepted solution]

Have you tried restarting your Versa several times? If not, give it a try. If that doesnt work try a factory reset. Let us know what happens

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[LordsEnforcer]

This does nothing

[Maha9]

I am having the same problem. However, the suggested solution did not work for me. The screen around the green sensor light seems to be humid and has tiny droplets of water inside as well. But the green light won’t go off. Pressing the buttons isn’t doing anything. The screen remains blank even though it is fully charged. 

[AlvaroFitbit]

@Maha9 Welcome! It's great to see you around! Sorry to hear about your issue with your Versa's screen and thank you for troubleshooting the issue. Since the suggestions didn't work please let our Support team know so they can further assistance. I noticed that you already have a ticket with them so I wanted to know if they were able to help you?

I look forward to your reply.

[Maha9]

I have received an email from customer support today. Many thanks for your
effective follow up.

[AlvaroFitbit]

@Maha9  thank you for your update. Happy to hear that Support is helping you and hope they can find a satisfactory resolution for this issue.

Let me know how it goes.

[Moses512]

This just started happening to me and the reset option is not working.  I can’t get anything on the screen.  I can tell it’s still tracking my heart rate through the app but I can’t get anything on the screen of the Fitbit.

[Captain23]

This issue has been affecting me now for a week

i know the Fitbit is on and charged but the screen remains blacked out.

what can I do to fix this 

[FalmingoGirl]

Spoiler

The support people do not help at all. This is my second But nothing I can do