Time is way off

[atilla1357]

All of a sudden today the clock on my Versa is way off. Right now it says 8:02 when it is actually 8:39.  No matter how many times I run the sync it still stays way behind.

[atilla1357]

Now the Fitbit app on my Samsung phone is telling me it can't find the tracker (which it has been connected to for the last 6 months)

[Rich_Laue]

When you open the Fitbit app it will tell you when the last sync was. How long ago was this. 

Have you checked your timezone settings on in the Fitbit app? 

The can't find the tracker error is because of a sync issue. 

When I had these first thing I did was check for a Fitbit app and phone updates. 

Restart the phone, this still needs to be done on android weekly. 

Clear the Fitbit app cache, or phones cache, this seemed to work for me. 

Have you checked the help docs? 

Why won't my Fitbit device sync?

[atilla1357]

Shows last completed sync as 11:13 last night. 

Time zone settings are correct.

Restarted phone and Versa several times - no change.

Cleared phone cache - no change

Help docs failed to solve problem

[Rich_Laue]

Your saying that thef tracker hasn't synced since 11:13? 

[atilla1357]

That is correct. I have tried multiple times and can't get it to work.

[atilla1357]

I have rebooted the phone, restarted the Versa multiple times, cleared the phone cache - nothing.  I have uninstalled and reinstalled the phone app. I have even tried resetting the Versa to factory settings.  Nothing seems to work