Too many steps Versa 3

[gralishjc]

Every Tuesday my Fitbit Versa 3 gives me thousands of steps more than I earned and it's always in the morning it bumps it up I have no idea why it's only on Tuesday.

Moderator edit: subject updated for clarity

[Teddy-V]

My new Versa 3 did exactly the same just a week after purchase. Without putting a foot out of bed, it showed that I had done 23000 + steps. Incidently, it was also on a Tuesday? 

[gralishjc]

So far I'm talking to fitbit customer service has been no help.

[DavideFitbit]

Hi, welcome to the Community forums, @gralishjc @Teddy-V.  

I appreciate all the information that you've shared about this problem you're experiencing with your Versa 3.

Keep in mind the algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement, such as working or cooking, you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. 

Before considering other options, and if you still consider the steps are not accurate, please make sure that you've tried the restart procedure as described in this article, then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here. 

If you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.