help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Touch Screen Not Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2020 13:12

‎04-20-2020 13:12

I’ve had my Versa 2 since December of 2019, and all of a sudden it won’t hold a charge and the touchscreen stops responding within a few seconds of each restart. It also randomly restarts sometimes. It also has trouble detecting a heart rate quite frequently.

 

steps I’ve tried:

firmware is up to date

tried hard restarts no effect

tried changing watch to Fitbit official face no effect

 

Has not been exposed to water, and no damage, still looks factory new. This is very frustrating as I like this product. Any help or staff reply is appreciated.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-20-2020 14:36

‎04-20-2020 14:36

I am experiencing the EXACT same thing! I received it this Christmas, was working fine and now, can't scroll, the button doesn't work, I have to charge every or every other day. 

Best Answer
0 Votes