help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Touch Screen on Versa 2 won’t work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2022 10:33

‎05-11-2022 10:33

My Fitbit versa 2 was working fine a couple of days ago, but now the touch screen won’t work, I can’t move anything left, right up or down, when I touch to go to Todays info, nothing comes up. I restarted it but it’s the same. I can’t get to settings since it’s not working so I cannot reset it. Please help! Thanks!

Best Answer
Labels:
2 REPLIES 2

‎05-11-2022 11:03

‎05-11-2022 11:03

Mine did the same thing.  After the last software update it started acting really weird. It was working fine before that.

Best Answer

‎05-11-2022 21:11

‎05-11-2022 21:11

Hi @Juditc  - did you do a firmware update? there have been cases as mentioned by @Fitness2022 .

 

Try contacting support, in the Fitbit App, click profile photo, Help & support, Contact Customer support.

 

Author | ch, passion for improvement.

Best Answer