Touch Screen

[chrismclaxton]

My touch screen on my Versa does not respond.  I have restarted it, it is charged.  Restarted several times and then it will work for a bit then dead again.  HELP!

[Marrrmaduke · Accepted solution]

@chrismclaxton  At this point I would try performing a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[chrismclaxton]

Thank you for your help. Unfortunately I am unable to scroll anywhere. I
did contact them. They are very helpful. I am going to get a replacement
C

[Marrrmaduke]

@chrismclaxton This is great news! I'm glad they're shipping you a replacement device! 😄