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Touch screen not working at all

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‎03-13-2019 06:34

‎03-13-2019 06:34

I owned two ZIP monitors for year, and consider them excellent products, so decided to upgrade to a Versa smartwatch, which I got from local re-seller last March 01, 2019. 

 

After 10 days of normal operation, the device touch screen became unresponsive yesterday evening without any apparent reason. Already tried to reset by the two button holding procedure some 15 times, but the problem persists. I also attempted to reset to FACTORY DEFAULTS using the three buttons holding procedure, but in this case THE PROCESS ITSELF is not working, as the device still retains the same configuration and never been asked to set it up from scratch. Pretty annoying.

 

Right now, I have a useless 300+ USD ticker that doesn't even sync with my phone to display the correct time, I would highly appreciate any work around that anyone in this forum can suggest, even about some guideline on how to engage a Fitbit's customer care representative to open a service desk ticket.

 

I'm writing from Buenos Aires, Argentina; so if no other fix than having to go for a replacement, please provide detailed instructions on how to proceed. Returning the faulty watch or even claiming for a refund will not be as easy as expected in this Country.

 

Thank you. 

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‎03-13-2019 07:11

‎03-13-2019 07:11

I’m sorry your experience has been so bad, @av2406. The device sounds faulty. You can contact Fitbit Support, but it may be best if you contact the local re-seller and ask for an exchange or refund. This is not the norm for the Versa. I’ve had my original since it first came out in March, 2018 and have not had a problem. 

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