help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Feedback about the Versa.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2019 02:25 - last edited on ‎03-13-2019 07:14 by Moderator Alum

‎03-12-2019 02:25 - last edited on ‎03-13-2019 07:14 by Moderator Alum

I think its healthier for me to cut my losses and move on from this bad relationship. My versa hasnt worked in 4 weeks (either a bad battery or a bad charger) and i know better than to send it back because last summer it took them 8 weeks to send me a replacement for a 4 week old defective watch. Sometimes people get got and im chalking this up to my turn to get got. This was my first experience with fitbit. I liked the price range vs Apple and the look. Now that the watches cost the same, im going to a place where i can expect better quality and support if things go bad. This versa is ridiculous. I never submerged it in water. It was never banged around. It is an 8 month old watch and it it hasnt worked for 4 weeks. While i am sharing on this platform, you better believe ive been sharing my fitbit horror stories with others. Even when the fitbit worked, i warned others that yhis was not the product to invest in. Goodluck people

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
1 REPLY 1

‎03-13-2019 07:15

‎03-13-2019 07:15

Hello @NickG77, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to to affect our devices but in order to anticipate that, every Fitbit device comes with a limited product warranty. In case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

 

We're sorry to see you go and we really appreciate you have taken the time to post your thoughts about the Versa. Have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes