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Touch screen not working properly on Versa.

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‎03-12-2019 00:57 - last edited on ‎03-13-2019 07:16 by Moderator Alum

‎03-12-2019 00:57 - last edited on ‎03-13-2019 07:16 by Moderator Alum

Hi There, I recently had to take my FitBit Versa back to the store after 9 months because all of the features progressively failed over a two week period where it became little more than a digital watch.

 

I've now had the replacement watch for about three weeks and the touch screen is acting as though it is being touched and is doing it own thing and preventing me from using the watch as I can't over ride the self induced movements to do what I need to do.  It also results in the battery draining in less than 24 hours.

 

I have under taken all of the standard processes, ensured the software is up to date, restarted it, deleted and repaired with my mobile, factory reset the watch, everything!!

 

I have been a long time supporter of FitBit, but I'm about to return this second Versa and look to changing to a different brand if this is not resolved soon.

 

Moderator Edit: Clarified Subject.

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‎03-13-2019 07:23

‎03-13-2019 07:23

Hello @ShaneS1980, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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