Touch screen not working.

[Peeyush1004]

I have fit bit versa and I purchased it in November but touch not working and not able to open msg and notification so I am in really in trouble please solve this problem as soon as possible. 

[Marrrmaduke]

@Peeyush1004 you may try some troubleshooting yourself. Have you tried rebooting your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes?

[Peeyush1004]

Yes I did all these steps but does not working

[Marrrmaduke]

@Peeyush1004 does you versa sync? When was the last sync? Are the LED lights blinking? Does it respond if you put it in the charging dock? As a last resort you can try performing a 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this usually takes around 15 seconds but may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

[Marrrmaduke]

@Peeyush1004 did you manage to make your tracker work?