Touch screen not working

[Gemjar]

My touch screen isn't responding. 

I've tried the re-set  and it's still not working. 

I can't shut it down to re start it as you need to access the settings which I can't get to. 

Please help

Moderator edit: format

[NellyG]

Hi @Gemjar I have flagged a moderator to come and help you.

[Gemjar]

Thankyou, but I have yet to hear from anyone and my year from purchase runs out tomorrow. So I need to get this sorted.

[JuanJoFitbit]

@Gemjar welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since its the touch screen is not working, even though you've restarted it.

Please try changing the clock face to one developed by Fitbit, not a third party one. After this, charge your Versa and see if the display turns on and the touchscreen works properly.

Keep me posted on the outcome! 

[Gemjar]

Hi, Thankyou getting in contact.
My versa was already on a Fitbit face.
I have also charged my versa and done a reboot again. Unfortunately it's still not working.
Many thanks Gemma

Thanks for getting in contact. 

My versa was already set to a Fitbit screen face. So I have also charged it fully. Did the re-set and it's still not working.

Moderator edit: merged reply

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[JuanJoFitbit]

@Gemjar I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they took care of your case. I'm glad to hear that a solution was provided.

Don't hesitate to get back if you need further assistance.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!