05-15-2024 10:40 - last edited on 05-23-2024 09:23 by MarreFitbit
05-15-2024 10:40 - last edited on 05-23-2024 09:23 by MarreFitbit
Hi. My versa 2 touch screen stopped working. Sometimes i still can do swipe, sometimes not. And no respond on any tapping. The left button still works though. I already tried restart the watch, changing the clock face, factory reset, but still not solving my issue. Please helppppp 😞
Moderator Edit: Clarified subject
05-18-2024 01:24
05-18-2024 01:24
Facing the same issue here. And althought contacted fitbit support via live chat yesterday, have not heard back from them like they promised. What is going on?
05-20-2024 05:23
05-20-2024 05:23
I’m having the same problem and haven’t found a solution. I’ve restarted several times, changed the clock face and changed repeatedly. Any thoughts?
05-22-2024 01:23
05-22-2024 01:23
I wish I did. Since yesterday my versa 2 is also glitching and I just see lines on the screen. This is after I changed the clock face and contacted the fitbit support line. My feeling is that its dying, so I ordered myself a new fitbit charge 6. It still hasn't reached me though and in the meanwhile not being able to track my steps/HR etc is making me quite stressed.
I'm letting the battery die down and will charge it again and hopefully that should return some life to it for the time being. I am v annoyed with the customer support here though as its been almost a week and I have not heard back from them at all as promised.
05-22-2024 16:02
05-22-2024 16:02
Exactly what my Versa 2 is doing and it is only a year old!!!!
05-23-2024 16:06
05-23-2024 16:06
I hope you have better luck with the Charge 6. I bought one and decided to go back to my Versa 2. The GPS on the Charge 6 extremely poor.
05-24-2024 11:39
05-24-2024 11:39
I have the same problem. Seems I read a lot about that.
I did restart, changed the clock face, did factory reset. Nothing solved the problem.
What now? Call the German Fitbit support? Is it possible that an update is causing that problem with the screen? Or is it a coincidence that prople talk a lot about similar screen issuers?
05-24-2024 11:40
05-24-2024 21:43
05-24-2024 21:43
So I see lots of people facing the same issue. Mine is almost 4 years old, I thought maybe it’s because the service life is ending. But I see others also have this issue although their watch is only one year old or 3 months old even!
05-25-2024 02:05
05-25-2024 02:05
I don't think it's a coincidence. Maybe Fitbit is doing this thing where they phase out older devices so people are pushed to buy the newer ones. I'd still suggest you call the fitbit support on the phone, they will most likely make you do all this again while on the phone and promise to get back in touch with you with more information over email and never will. As you can tell I'm extremely frustrated with them.
@PWFarside Oh no is it? I went for a run yesterday with my new charge 6 and it felt like it was telling me I'm covering a lot more ground than I actually was and burning way too many calories. I'm suspicious!
05-25-2024 04:55
05-25-2024 04:55
05-25-2024 16:59 - edited 05-25-2024 17:00
05-25-2024 16:59 - edited 05-25-2024 17:00
I had the same issue. I followed the reset prompts of what I could and reached out to horrible customer service, in which since I’ve had it for 2 years, offered me a 35% off new watch. I refused. Mine has completely stopped working and charging. I’m looking into different brands.