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Touchscreen not working

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‎07-30-2020 01:42 - last edited on ‎07-31-2020 16:33 by Fitbit Moderator

‎07-30-2020 01:42 - last edited on ‎07-31-2020 16:33 by Fitbit Moderator

I've had had my versa lite since roughly January or so. It's finally to the point to where I cant slide the screen to get to any of the apps or switch steps hr or anything. Ive tried restting it and resetting it worked a couple times and now nothing.

Any more ideas?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-31-2020 16:32

‎07-31-2020 16:32

Hi @DeCasasma, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎10-06-2020 14:22

In response to RicardoFitbit

‎10-06-2020 14:22

I am having the same problem 

 

 

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‎10-07-2020 12:38

In response to Molly1956

‎10-07-2020 12:38

Hi @Molly1956, welcome to the Fitbit Community Forums.

 

Thanks for your post. If the display of your Versa Lite isn't working as it should, I recommend you to try our restart process and then change its clock face following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know if the issue persists. 

 

I'll be here if further assistance is needed.

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